Frequently Asked Questions (FAQ)

    Last Updated: August 11, 2026

    Welcome to the Ecomliv FAQ page. Here you’ll find answers to some of the most common questions about our products, orders, shipping, payments, returns, and refunds.

    General Questions

    1. What is Ecomliv?

    Ecomliv is an online store specializing in women’s activewear, including sports pants, leggings, joggers, yoga pants, workout tights, and other comfortable athletic clothing.

    Our goal is to provide practical, comfortable, and affordable activewear while delivering a positive shopping experience.

    2. Where is Ecomliv located?

    Our business address is:

    Ecomliv
    18801 E. 39th Street South
    Independence, MO 64057
    United States

    3. How can I contact Ecomliv?

    You can contact our customer support team through:

    Phone: +1 217-409-3189
    Email: support@ecomliv.com

    Orders

    4. How do I place an order?

    Simply browse our products, select the item you want, add it to your shopping cart, and proceed to checkout. Enter your shipping and payment information, then confirm your order.

    5. When will my order be processed?

    Our standard handling time is 0–1 business days.

    Orders placed after our 5:00 PM order cut-off time may be processed on the following business day.

    6. How will I know if my order has been placed successfully?

    After successfully completing your purchase, you should receive an order confirmation containing your order details.

    If you do not receive a confirmation, please contact our support team.

    Shipping

    7. How long does shipping take?

    Our estimated transit time is 1–3 business days after your order has been processed.

    Therefore, the overall estimated timeframe is generally 0–1 business days for handling plus 1–3 business days for transit.

    8. How much does shipping cost?

    Our shipping rates are:

    • Orders over $100: Free shipping
    • Orders of $100 or less: $5.99 shipping

    The applicable shipping charge will be shown during checkout.

    9. What is the order cut-off time?

    Our order cut-off time is 5:00 PM.

    Orders placed after 5:00 PM may be processed on the next business day.

    10. Can my order be delayed?

    Although we work to meet our estimated delivery times, unexpected carrier delays, severe weather, holidays, and other circumstances outside our control may occasionally affect delivery times.

    Payment

    11. What payment method does Ecomliv accept?

    We use Stripe to securely process payments through our website.

    Depending on availability, payment options may include credit cards, debit cards, and other payment methods supported by Stripe at checkout.

    12. Is my payment information secure?

    Yes. Payments are processed through Stripe’s secure payment infrastructure. Ecomliv does not directly store your complete payment card information.

    13. What happens if my payment is declined?

    If your payment cannot be authorized, your order may not be completed. Please verify your payment details or contact your bank/payment provider.

    Returns & Refunds

    14. Do you accept returns?

    Yes. We accept eligible returns within 30 days of receiving your order.

    Please contact us before returning an item so we can provide the appropriate return instructions.

    15. Does Ecomliv charge for returns?

    No. There is no cost to the customer for an eligible return.

    Ecomliv covers the applicable return shipping cost for approved returns.

    16. How long does it take to receive a refund?

    Once your return has been approved and processed, we will issue your refund within 7 days.

    The time required for the refund to appear in your account may vary depending on your bank or payment provider.

    17. How will I receive my refund?

    Refunds are generally issued to the original payment method used to place the order.

    18. What if I receive a damaged or incorrect item?

    If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible.

    Provide your order number and details about the issue. Our team will review the situation and work with you toward an appropriate solution.

    Products

    19. What type of products does Ecomliv sell?

    We primarily offer women’s activewear, including:

    • Sports pants
    • Leggings
    • Joggers
    • Yoga pants
    • Workout tights
    • Sweatpants
    • Athletic trousers
    • Other women’s activewear

    20. How can I choose the right product?

    We recommend reviewing the product description, available sizes, and product details before placing your order. If you have questions about a particular product, our support team can assist you.

    Customer Support

    21. How can I contact Ecomliv about my order?

    Please contact us with your order number and a brief description of your question or concern.

    Email: support@ecomliv.com
    Phone: +1 217-409-3189

    We will do our best to assist you as quickly as possible.

    22. Where can I learn more about your store policies?

    You can review our other store policies, including our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms & Conditions, on the relevant pages of our website.

    Still Have Questions?

    If you couldn’t find the answer you’re looking for, please contact the Ecomliv customer support team. We’re happy to help.

    Ecomliv — Comfort for Every Move.